Camila Nunez Perez

Skill Set

Languages

Ticketing travel agent

Online Travel agent, Issuing agent and support service.

• Provide support to Martigo.com taravel agency customers over chat, phone and email. Bilingual customer services both written and spoken.
• Took care of creating booking from scratch in Sabre GDS based on online bookings created by customers.
• Managed schedule changes with customers and reissue their documentation as well as doing refunds for passengers. Also added ancilliaries when needed or assisting customer with regular travel consultation

Ticketing and Ancillaries Product Specialist

Maintains Ticketing and Ancillaries System application, as well as leading project initiatives. 

• Communicates customer needs, technical, and business requirements to the team.
• Helps managing scrum team’s backlog and support requests, prioritize them in agreement with product management commitments.
• According to product vision, accepts team’s work and provides input into release decisions in conjunction with key stakeholders.
• Offers the functional knowledge necessary for the delivery of the best product.

Technical Support

Provide comprehensive assistance to users, focusing on troubleshooting and resolving issues related to internal applications, connectivity, and hardware. & Technical Support Agent 

• Delivering expert support for internal software applications, ensuring optimal functionality and user satisfaction.
• Diagnosing and resolving network connectivity issues to maintain seamless operations across the organization.
• Addressing hardware malfunctions, coordinating repairs or replacements to minimize downtime.
• Offering user-friendly guidance and training to empower colleagues with the tools and knowledge for self-resolution of minor issues.

Account Specialist

Onboarding and new agent support, integrating their operations within Nexion’s framework.

• Collecting essential information from new agents to establish their agencies under our umbrella.
• Crafting and setting up all necessary tools tailored to each agent's specific needs.
• Conducting welcome calls to introduce new agents to our system, providing detailed guidance on how to effectively utilize our services.
• Proficient in industry-standard reservation systems including Apollo, Sabre, Amadeus, and Worldspan, ensuring seamless integration and operation for agent activities.

Application Support

Responsible for responding to routine customer inquiries regarding products.

• Provide support to customer applications questions and analyze potential issues using diagnostic tools and recommending corrective actions.
• Develop and maintain positive customer relations by delivering outstanding customer service.
• Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.

Diploma

Front end web development course with HTML, CSS, JavaScript and ReactJs, as well as Node.JS. 

Learning path Certification

Manage projects on time, in budget, and in scope. Developed essential project management skills to follow best practices for communication with stakeholders. including Agile and Scrum training

Certification

Front End Developer learning path, bootstrap-4, React.js, JavaScript essentials, GitHub, Node.js, JavaScript and Ajax integration, jQuery, JSON, user experience for web design, sass, CCS